Privacy Policy
Effective Date: Jan 1 2025
By accessing or using the services provided by Nature Ease, LLC (hereinafter referred to as “we”), including our AI text translation, audio translation, and real-time audio translation applications (the “Services”), you agree to comply with and be bound by these terms and conditions (“Terms”). If you do not agree to these Terms, you may not use our Services.
These Terms apply to all users globally. By using the Services, you confirm that you have the legal capacity to agree to these Terms according to the laws of your jurisdiction.
1. Introduction
Nature Ease, LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your data when you access or use our AI-powered application LaxLingo for text translation, audio translation, and real-time audio interpretation (the “Service”). By using our Service, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Personal Information
Information that identifies you as an individual and to provide the best user experience, such as:
- Name
- Email address
- Payment information
- Account credentials (username, password)
- Contact details
- Approximate location
b. Geolocation Information
To add location tags to your translation records when you save them, we will request access to your device’s precise geolocation information before you use the relevant feature.
Important note: This location retrieval is only triggered when you actively save the translation, and it is a one-time action on the app side. This application does not and will not collect your location information when running in the background. This information will be stored together with your translation content, so that you can view it in the history later. You can disable this permission at any time in your device settings.
c. Usage Data
Information about how you use our Service, such as:
- Device information (e.g., device type, operating system)
- Log data (e.g., IP address, access times, pages viewed)
- Application performance data
- Features accessed and frequency of use
d. Content Data
Content you provide for translation, including:
- Texts
- Audio files
- Real-time audio inputs
e. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to enhance your user experience and collect usage data. You can manage cookies through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Process your transactions and manage your subscription or usage credits.
- Personalize your experience by offering relevant features and content.
- Respond to your inquiries and provide customer support.
- Ensure security, prevent fraud, and enforce our Terms and Conditions.
- Conduct research, analytics, and statistical analysis to improve our Service.
- Send you notifications about updates, promotional offers, and other communications related to the Service (you can opt out at any time).
4. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following situations:
a. Service Providers
We may share information with third-party service providers that perform functions on our behalf, such as payment processing, cloud storage, and analytics services.
b. Legal Compliance
We may disclose information as required by law, legal process, or governmental request.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
d. With Your Consent
We may share information with third parties when you give explicit consent.
5. International Data Transfers
As a global service, your data may be transferred to and processed in countries outside of your own, including the United States. These countries may not have the same level of data protection as your jurisdiction. By using the Service, you consent to such transfers, where permissible by law.
6. Data Retention
We retain your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Translation content (e.g., text or audio inputs) is deleted automatically after processing unless otherwise specified in your account settings or required for troubleshooting.
7. Data Security
We implement technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of data transmission or storage is completely secure. You use the Service at your own risk.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal or contractual obligations. And please be aware, once your data is deleted, it cannot be recovered.
- Restriction: Request restriction of data processing in certain circumstances.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to processing for direct marketing or legitimate interests.
- Withdraw Consent: Withdraw consent for data processing at any time.
To exercise these rights, contact us at contact@laxlingo.ai. We will respond to your request in accordance with applicable laws.
9. Children’s Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy. If the changes are significant, we will notify you via email or within the application. Continued use of the Service constitutes acceptance of the updated policy.
12. Account & Data Deletion Request
How to Request Deletion of Your Account and Data, Please follow these steps to submit your deletion request: https://laxlingo.ai/deletion
13. Auto-Renewable Subscriptions
LaxLingo offers auto-renewing subscription services (e.g., Monthly, Quarterly, Annual subscriptions), allowing users to purchase usage quotas for specific periods through subscription. You agree to the following terms:
a. Subscription Types & Features
LaxLingo offers auto-renewing subscriptions (e.g., Monthly, Quarterly, Annual subscriptions) that unlock usage quotas and premium features within a specific period.
b. Payment
- For iOS Users: All subscription fees will be charged to your Apple App Store account. Payment will be deducted from your App Store account balance after purchase confirmation.
- For Android Users: All subscription fees will be charged to your Google Play Store account. Upon purchase confirmation, payment will be deducted from your associated payment method (such as a credit or debit card).
c. Auto-Renewal
Unless you turn off auto-renewal at least 24 hours before the end of the current subscription period through the respective app store, your subscription will automatically renew. Your app store account will be charged for renewal within 24 hours before the end of the current cycle.
d. Cancellation & Management
- For iOS Users: You can manage or cancel your subscription at any time via the following path: Open “Settings” on your device > Tap your “Apple ID” > Select “Subscriptions”, then find LaxLingo and manage it.
- For Android Users: You can manage or cancel your subscription at any time via the following path: Open the Google Play Store app > Tap your profile icon in the top right corner > Select “Payments & subscriptions” > “Subscriptions”, then find LaxLingo and manage it.
Important Note: Canceling your subscription does not trigger a refund for the current period. Upon cancellation, your subscription service will continue until the end of the current payment cycle and will not auto-renew after that.
e. Free Trial
If a free trial is offered, your subscription will automatically convert to a paid subscription and begin charging at the end of the trial period unless you cancel beforehand.
- For iOS Users: If you cancel your subscription during the trial period, you will lose the unused portion of the trial.
- For Android Users: If you cancel your subscription during the trial period, you will immediately lose access to the subscription features and any unused portion of the trial.
14. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, you can contact us at: Email: contact@laxlingo.ai
By using the Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the Service.
© 2025 LaxLingo™. All rights reserved.
