Privacy Policy

Effective Date: Jan 1 2025

1. Introduction

Nature Ease, LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your data when you access or use our AI-powered application LaxLingo for text translation, audio translation, and real-time audio interpretation (the “Service”). By using our Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

Information that identifies you as an individual and to provide the best user experience, such as:

  • Name
  • Email address
  • Payment information
  • Account credentials (username, password)
  • Contact details
  • Approximate location

 

b. Usage Data

Information about how you use our Service, such as:

  • Device information (e.g., device type, operating system)
  • Log data (e.g., IP address, access times, pages viewed)
  • Application performance data
  • Features accessed and frequency of use

 

c. Content Data

Content you provide for translation, including:

  • Texts
  • Audio files
  • Real-time audio inputs

 

d. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your user experience and collect usage data. You can manage cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

  1. Provide, maintain, and improve the Service.
  2. Process your transactions and manage your subscription or usage credits.
  3. Personalize your experience by offering relevant features and content.
  4. Respond to your inquiries and provide customer support.
  5. Ensure security, prevent fraud, and enforce our Terms and Conditions.
  6. Conduct research, analytics, and statistical analysis to improve our Service.
  7. Send you notifications about updates, promotional offers, and other communications related to the Service (you can opt out at any time).

4. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following situations:

a. Service Providers

We may share information with third-party service providers that perform functions on our behalf, such as payment processing, cloud storage, and analytics services.

b. Legal Compliance

We may disclose information as required by law, legal process, or governmental request.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

d. With Your Consent

We may share information with third parties when you give explicit consent.

5. International Data Transfers

As a global service, your data may be transferred to and processed in countries outside of your own, including the United States. These countries may not have the same level of data protection as your jurisdiction. By using the Service, you consent to such transfers, where permissible by law.

6. Data Retention

We retain your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Translation content (e.g., text or audio inputs) is deleted automatically after processing unless otherwise specified in your account settings or required for troubleshooting.

7. Data Security

We implement technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of data transmission or storage is completely secure. You use the Service at your own risk.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  1. Access: Request a copy of the information we hold about you.
  2. Correction: Request correction of inaccurate or incomplete data.
  3. Deletion: Request deletion of your data, subject to legal or contractual obligations. And please be aware, once your data is deleted, it cannot be recovered.
  4. Restriction: Request restriction of data processing in certain circumstances.
  5. Portability: Request a copy of your data in a structured, machine-readable format.
  6. Objection: Object to processing for direct marketing or legitimate interests.
  7. Withdraw Consent: Withdraw consent for data processing at any time.

 

To exercise these rights, contact us at contact@laxlingo.ai. We will respond to your request in accordance with applicable laws.

9. Children’s Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy. If the changes are significant, we will notify you via email or within the application. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, you can contact us at:

  • Email: contact@laxlingo.ai
  • Address: Nature Ease, LLC, 131 Continental Dr, Suite 305, Newark, New Castle Delaware, 19713, United States

 

By using the Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the Service.

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